Terms of service

1. General Information

  1. These Terms and Conditions govern all purchases made via the online store Snapshots from the Zone at https://sftz.store.
  2. The store operates globally and ships to countries within the European Union, the United Kingdom, and worldwide.
  3. By placing an order, the customer (“you”) accepts these Terms and Conditions.

2. Products and Order Process

  1. All products are made using the Print on Demand model — each item is produced individually after the order is placed.
  2. Product images are for illustrative purposes only. Slight variations in colour or placement may occur due to the nature of the printing process.
  3. Orders are placed by selecting products on the website, completing the checkout form, and confirming payment.
  4. Once payment is received, the order is sent to production and cannot be cancelled or modified.

3. Prices and Payments

  1. All prices shown include applicable VAT (where relevant) and are displayed in the selected currency.
  2. Payment is required in full at the time of placing the order.
  3. Accepted payment methods include credit/debit cards and other electronic payment options provided at checkout.
  4. If payment is not received within 3 business days, the order will be automatically cancelled.

4. Production and Delivery

  1. Each product is manufactured after payment confirmation.
  2. Production and shipping are handled by professional fulfilment partners cooperating with the Seller.
  3. Estimated delivery times vary depending on the destination and product type.
  4. Orders are shipped worldwide using reputable courier or postal services.
  5. Any customs duties or import taxes for orders outside the EU are the responsibility of the buyer.

5. Right of Withdrawal (Returns)

  1. Under Article 16(c) of the EU Consumer Rights Directive (2011/83/EU) and Section 28(3)(a) of the UK Consumer Contracts Regulations 2013, the right to withdraw from the contract does not apply to goods that are made to order or clearly personalised.
  2. Since all products in our store are made to order (Print on Demand), returns or cancellations are not possible once production begins.
  3. This does not affect your statutory rights in case of a defective or damaged item (see §6 below).

6. Complaints and Defective Goods

  1. If you receive a defective, damaged, or incorrect product, please contact us within 14 days of delivery at info@sftz.store.
  2. Include your order number, a description of the issue, and clear photos showing the defect.
  3. Once the claim is verified, we will arrange a replacement or a full refund.
  4. The Seller is responsible for the cost of return or replacement in case of accepted claims.

7. Data Protection

  1. The Seller is the controller of personal data provided by customers.
  2. Personal data are processed solely for the purposes of order fulfilment, payment processing, and communication related to the order.
  3. The data are not shared with third parties other than payment processors and fulfilment partners necessary for production and delivery.
  4. For full details, please refer to our Privacy Policy available on the website.

8. Governing Law and Jurisdiction

  1. These Terms are governed by the laws of Poland, applicable within the European Union, and interpreted in accordance with EU consumer protection directives.
  2. For customers in the United Kingdom, these Terms comply with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
  3. Any disputes will be resolved amicably; failing that, through competent courts in accordance with applicable EU or UK consumer law.

9. Contact

For any questions, complaints, or enquiries, please contact:
📧 info@sftz.store
🌐 https://sftz.store